Refund Policy

How to request a refund

Email support@capdrop.app within 7 days of your purchase from the email address used to buy CapDrop. Include your order ID if you have it (we can also look it up by email).

You do not need to explain why. There is no form, no exit survey, no retention call.

Processing time

Refunds are usually processed within 2-3 business days. The amount is returned to your original payment method (Polar / Stripe handles the actual refund — depending on your bank, it may take a few additional business days to appear on your statement).

Eligibility

• Within 7 days of original purchase — eligible.
• No limit on past refunds: even if you bought, refunded, and bought again, the new purchase is still covered by a fresh 7-day window.
• After 7 days — not eligible. The license is permanent and includes all future updates, so we cannot offer refunds beyond the window.

What happens to your license

After we process the refund, your license key is deactivated and the app reverts to trial mode on any PCs where it was activated. If you bought again later, you will receive a new key.

Questions

Email support@capdrop.app — we usually reply within one business day.